Privacy Policy

Last Updated: December 23, 2025

CSS ACE ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our services. By using CSS ACE, you consent to the practices described in this policy.

Key Promise: We will NEVER sell your personal data to third parties.

1. Information We Collect

1.1 Personal Information

1.2 Content You Submit

When you use our services, we collect and store:

Important: By submitting content to CSS ACE, you grant us a non-exclusive, worldwide license to use, store, and process this content for the purposes of providing and improving our services.

1.3 Automatically Collected

2. How We Use Your Information

2.1 Primary Uses

2.2 Anonymized Data and AI Training

We may use anonymized and aggregated essay data (with all personally identifiable information removed) to improve our AI grading algorithms and service quality. This anonymized data cannot be traced back to individual users.

Disclaimer: While we take reasonable measures to anonymize data, you acknowledge that complete anonymization cannot be guaranteed. Your essays are NEVER shared publicly with your personal information attached or sold to third parties.

3. How We Share Your Information

We DO NOT sell your data.

3.1 Third-Party Services

We share limited data with trusted providers:

3.2 Legal Requirements

We may disclose information if required by Pakistani law, court orders, or to prevent fraud.

4. Data Security

4.1 Security Measures

4.2 Your Responsibilities

4.3 Data Breach Notification

In the event of a data breach that may compromise your personal information, we will make reasonable efforts to notify affected users within 72 hours via email. However, we cannot guarantee the prevention of all security breaches. Users acknowledge that use of online services carries inherent security risks.

4.4 Limitation of Security Liability

While we implement industry-standard security measures, we cannot guarantee absolute security of your data. By using CSS ACE, you acknowledge and accept the risks associated with transmitting information over the internet. We shall not be held liable for unauthorized access to or alteration of your data that occurs despite our reasonable security efforts.

5. Data Retention

We retain your information for the following periods:

Disclaimer: While we will make reasonable efforts to delete your data upon request or account closure, residual copies may remain in backup systems for a limited period. We are not responsible for data that has been anonymized and aggregated, as it cannot be attributed to individual users.

6. Your Privacy Rights

You have the right to:

To exercise these rights, email careerhubaiaus@gmail.com with your request. We will make reasonable efforts to respond within 30 days. However, certain requests may be denied if they conflict with our legal obligations or legitimate business interests.

7. Children's Privacy

CSS ACE is for users 16+. We don't knowingly collect data from children under 16. If a child creates an account, contact us immediately for deletion.

8. International Data Transfers

Your data may be stored and processed in Pakistan, the United States (Firebase, Google AI), Europe (backup servers), or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in Pakistan.

By using CSS ACE, you explicitly consent to the international transfer and processing of your data. While we require our service providers to implement appropriate safeguards, we cannot control or guarantee compliance with data protection standards in foreign jurisdictions.

9. Cookies

Manage cookies in your browser settings (Chrome: Settings → Privacy → Cookies)

10. AI and Machine Learning

When you submit an essay:

  1. Sent to Google Gemini AI for grading
  2. Stored in Supabase database
  3. Anonymized essays may train our AI models

To opt-out of anonymized AI training data usage, email careerhubaiaus@gmail.com with subject line "Opt-Out AI Training". Note that opting out may affect the quality of AI grading you receive, and we cannot remove data that has already been anonymized and incorporated into our models.

11. Pakistan-Specific Compliance

CSS ACE operates in compliance with Pakistani laws, including but not limited to:

We will comply with lawful requests from Pakistani government authorities, law enforcement, and regulatory bodies. We will attempt to notify users of such requests unless legally prohibited or if notification would compromise an investigation.

12. Disclaimer of Warranties

CSS ACE provides this privacy policy and implements security measures on an "as is" and "as available" basis. We make no warranties or representations regarding the absolute security or privacy of your information. Users acknowledge that complete security and privacy cannot be guaranteed in an online environment.

13. Changes to Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated to users via email to their registered email address. Your continued use of CSS ACE after notification of changes constitutes acceptance of the modified Privacy Policy.

Contact Us

For privacy-related questions, data requests, or concerns:

Email: support@cssacepk.com

Website: cssacepk.com

CSS ACE is committed to protecting your privacy while helping you achieve your CSS examination goals. We treat your data with utmost care and respect.